Company: Borcherds.Tech

Good Hope High School

• Setting up and configuring SOHO network and Computer lab’s for schools,
• Setting up windows server 2003 as domain controller, setting up GPO’s for different OU’s,
• Setting up and configuring DNS and DHCP,
• Carry out repair, modification, and installation of computer software, hardware, and peripheral devices, and resolve issues within the environment,
• Provide system users with technical training and assistance when necessary,
• Get information about technical problems and technological issues by interviewing users; determine the source of error by leading users through diagnostic procedures; diagnose operator, software, and hardware problems,
• Resolve user problems by defining the issue, researching for effective solution, isolating sources of the error, and applying the right technical solutions to successfully resolving the issue,
• Perform installation of new IT software and hardware packages as instructed,
• Perform maintenance of IT hardware, peripheral devices, and equipment,
• Perform research on technical problems and suggest the right upgrades, repairs, and replacement as necessary,
• Refer more complex technical issues beyond own expertise, training, and experience to a more knowledgeable person for resolution; ensure tracking of the issue until it has been resolved.